‘Very professional. We’ve been working together for many years and will continue to do so for many more!’
Artificial Intelligence for SMEs in Mallorca
Real cases implemented in 4-8 weeks
We do not sell hype or flashy demos. We implement AI that saves real hours: chatbots that take bookings, agents that classify, models that predict. With your data, in your stack.
Over 20 years supporting SMEs and major brands in the Balearic Islands.
EVERYTHING YOUR BUSINESS CAN DO WITH AI TODAY
Most SMEs in Mallorca think AI is “for big companies”. False. Five weekly hours of repetitive tasks can be automated with tools that already exist and cost less than a coffee a day. We choose them, integrate them into your stack —M365, Google, ERP, CRM— and train your team. No mess, no 2-year projects. Compatible with Kit Consulting and Kit Digital.
“AI THAT WORKS ON MONDAY, NOT IN 2 YEARS.”
These are the services we usually use to implement real AI in SMEs in Mallorca. Some will be key from the start. Others, only when the use case requires it.
CHATBOTS AND VIRTUAL AGENTS
Multilingual bots that understand your business, not just template replies. We connect GPT-5, Claude or Gemini to your CRM, ERP or catalogue so they can take bookings, qualify leads or resolve tickets. Deployment on web, WhatsApp, Instagram or phone.
PROCESS AUTOMATION (RPA)
We identify the repetitive tasks stealing your hours —invoicing, reconciliation, client onboarding, reporting— and automate them with Microsoft Power Automate, n8n or Make. Measurable ROI in hours saved from the first month.
AI DATA ANALYSIS
Predictive models based on your real data: demand forecasting, customer churn, operational anomalies, lead scoring. Dashboards in Power BI or Looker explaining what drives each number.
CONTENT GENERATION
AI that writes product descriptions, service pages, SEO translations and email or blog drafts in your tone of voice. Trained on your brand guidelines, not generic. You review and save 70% of the time.
24/7 CUSTOMER SUPPORT
AI agents that resolve 60-80% of queries without a human —order status, FAQs, appointments, returns— and identify when to escalate. Integration with Zendesk, HubSpot, Freshdesk or your current helpdesk.
AI IN SALES AND CRM
Automatic lead scoring, sales call summaries, personalised follow-up writing and close probability prediction. For Salesforce, HubSpot, Pipedrive or Zoho. Your sales team focuses on closing, not admin.
AI APPLIED TO E-COMMERCE
Personalised recommendations, semantic search, dynamic pricing, mass multilingual description generation and stock prediction. For WooCommerce, Shopify, PrestaShop and Magento. Measurable conversion uplift.
VOICE AND TRANSCRIPTION
Automatic transcription of calls, meetings and audio with speaker identification, summary and action extraction. Multilingual: ES, EN, DE, FR. Integrated with Teams, Zoom, Meet or switchboard recordings.
AI TRAINING AND CONSULTING
Training your team in productive use of generative AI: professional prompting, personal automation, custom GPTs. Group or individual sessions, in person in Mallorca or online. Compatible with Kit Consulting.
M365 COPILOT AND GEMINI
Managed deployment of Microsoft 365 Copilot or Google Gemini for Workspace in your company: licensing, security and GDPR configuration, department-specific use cases and team training. Save 5-10 hours per week per user.
8 reasons why Mallorcan SMEs choose us
Applied AI, not theoretical AI
We implement real use cases: chatbots that take bookings, agents that classify tickets, models that predict demand. Demo in under 2 weeks and production in 4-8.
Your data, your control
Deployments in your cloud —Azure, Google, AWS— or on-premise. No sending your data to OpenAI without a contract. GDPR and compliance from day one.
Measurable ROI from the first month
We define KPIs before starting: hours saved, tickets resolved without a human, improved conversion. If the needle does not move, we stop. No sunk costs.
Integration with your current stack
M365 Copilot, Google Gemini, OpenAI, Anthropic, Mistral, Llama. We integrate with your ERP, CRM, e-commerce and internal tools. We are not replacing your system; we are enhancing it.
Fast implementation, not 2-year projects
Fortnightly sprints with deliverables. A use case in 4-8 weeks, not 18 months. AI evolves every quarter; long projects arrive obsolete.
Team training + ongoing support
We do not leave you with a tool and disappear. We train your team, document every flow and provide ongoing support. If we leave, you keep the know-how.
Real IT background, not AI consulting smoke
We come from systems and cybersecurity: if AI touches your infrastructure, networks or sensitive data, we have the team and certified partners to do it properly.
Up to €24,000 in AI grants
Accredited Kit Digital Digitalising Agent and Kit Consulting Digital Advisor. The AI category of Kit Consulting covers up to €24,000 for AI analysis and planning for your SME.
Sectors where we already know the cycles
We are not specialists in just one vertical, but there are sectors where we have carried out so many projects in the Balearic Islands that we can skip the basic explanations. If you work in one of these, you will notice it from the first meeting.
01
AI for hospitality and hotels
Multilingual chatbots that take bookings 24/7, AI agents that qualify PMS leads, automatic description generation by language, demand forecasting and dynamic pricing. Integration with Booking Engine, Mews and Cloudbeds.
02
AI for yachting and charter
Automatic multilingual support for international clients —DE/UK/FR/IT—, AI-generated vessel listings, lead classification by season and propensity, sales copilots for brokers.
03
AI for restaurants
Agents that take bookings 24/7, demand prediction by day and time slot —saving up to 30% on purchasing—, automatic Google/TripAdvisor review analysis, multilingual digital menu generation in one click.
04
AI for law firms and professional services
Mass document analysis —contracts, case files, GDPR—, report draft generation, legal/accounting assistants trained on your document base, reporting automation. Private deployment: your data never leaves your environment.
How we work your project
ONE
1
Initial audit
- Detection workshop: we review your processes, identify the 3-5 use cases with the highest ROI. You receive a report with estimated savings for each case.
TWO
2
Plan and priorities
- Executable plan with pilot case + phased roadmap. You decide where to start and with what budget.
THREE
3
Integrated execution
- Pilot in 2-3 weeks with real data. We iterate until it works before scaling to the rest of the company.
FOUR
4
Continuous monitoring
- Gradual deployment + team training. We document every flow. Your people learn while it is being implemented.
FIVE
5
Reporting and adjustment
- Every month we review metrics —hours saved, conversion, satisfaction— and expand to new cases. AI improves every month.
What almost everyone asks before implementing AI in their SME
The honest doubts we hear in every first coffee. No marketing, no “digital transformation”. What people are really worried about.
“My SME is small, AI is not for me”
Quite the opposite. SMEs are the ones that gain the most: 5 automated hours per week are equivalent to an extra salary per year. Basic booking chatbot: under €500/month and frees up 2 hours a day.
“I tried ChatGPT and it makes things up”
Generic ChatGPT gets your data wrong because it does not have it. Properly implemented AI reads your document base, CRM and catalogue. If it does not know, it says “I don’t know” instead of making things up. That is the difference.
“It sounds expensive and complicated”
A typical AI project for an SME starts between €3,000 and €12,000 + €200-800/month in subscriptions. And it is compatible with Kit Consulting: €12,000-€24,000 in grants. Cheaper than a part-time employee doing the same thing.
“My data goes to OpenAI and they will use it”
Only if your provider does not know how to configure it. We deploy in your Azure, your Google environment or private endpoints with no-training agreements. GDPR and NDA signed. Auditable.
“My team will resist it”
If we present it as “we are going to replace someone”, yes. If we present it as “we are going to remove the tasks you hate most”, no. We train your team and co-design the flows with them.
“AI changes every month, won’t it become obsolete?”
That is why we work in fortnightly sprints and monthly reviews. The model layer is interchangeable: today GPT-5, tomorrow Claude or Gemini. What stays is a well-designed use case.
Why it makes sense to start with us
- Free detection workshop. We tell you the 3-5 highest-ROI use cases even if you do not end up working with us.
- Your data in your cloud. Azure, Google, on-premise. GDPR and no-training agreements signed.
- Measurable ROI from the first month. KPIs defined before starting. If they do not move, we stop.
- No lock-in. 4-8 week pilots. If it does not add value, you keep the code and flows.
FAQs about artificial intelligence
How much does it cost to implement AI in an SME?
A typical pilot use case —chatbot, document analysis, automation— starts between €3,000 and €12,000 + €200-800/month in model subscriptions. Larger projects with several processes or ERP/CRM integration can reach €30,000. Compatible with Kit Consulting, which covers up to €24,000 in grants.
How long does it take to see results?
Pilot running in 2-3 weeks with your real data. Measurable ROI in the first month: hours saved, tickets resolved without a human, improved conversion. If in 6 weeks we do not move the agreed KPIs, we stop. No sunk costs.
What makes islaNet different from other AI consultancies?
We do not sell flashy demos. We detect real use cases, implement them on your current stack —M365 Copilot, Google Gemini, private OpenAI, Mistral, Llama depending on the case— and train your team. Real IT background + native cybersecurity: AI touches sensitive data, so it has to be done properly.
What if I am already using ChatGPT in my company?
Great. Generic ChatGPT is a good starting point, but it makes things up with your data because it does not have it. The next step is giving it controlled access to your document base, CRM or catalogue through RAG. That is what we implement: ChatGPT/Gemini/Claude that KNOWS your company and does not hallucinate.
Will my data be used to train OpenAI or Google models?
Only if your provider does not know how to configure it. We deploy in your Azure OpenAI, Google Vertex AI or private endpoints with no-training agreements. Your data is NOT used to train public models. Auditable, NDA signed, GDPR-compliant.
Are there grants for implementing AI?
Yes. Kit Consulting has a specific Artificial Intelligence category: €12,000 to €24,000 vouchers for AI analysis and planning. Kit Digital also covers AI services such as chatbots and intelligent e-commerce. We handle the whole application.
What does the free initial workshop include?
A 90-minute session at your office or by video call, where we map your critical processes, identify the 3-5 use cases with the highest estimated ROI, and send you a report within one week with: use case, estimated savings, budget and timelines. No commitment.
Do you work with B2B use cases or also B2C?
Both. We have B2B cases —law firms, engineering firms, hotel groups— where AI supports internal processes, and B2C cases —e-commerce, hospitality, retail— where AI improves the end-customer experience. The detection method is the same.
Do you implement AI in Mallorca, the Balearic Islands or also mainland Spain?
Team in Palma. We implement across the Balearic Islands —Mallorca, Menorca, Ibiza and Formentera— and remotely in mainland Spain, with local partners if physical intervention is needed. Workshops at the client’s office or by video call, whichever you prefer.
WE START WITH A NO-COMMITMENT DETECTION WORKSHOP
90 minutes at your office or by video call, one week of analysis and a report with the 3-5 AI use cases with the highest estimated ROI for your SME. Budget, timelines and expected savings included. No commitment, no lock-in.