‘Very professional. We’ve been working together for many years and will continue to do so for many more!’
IT support and systems in Mallorca for businesses
24/7 support, servers, networks and cloud under one team
Real SLAs, on-site support in Palma and our own SOC. Your uptime does not depend on a freelance technician or an outsourced call centre.
Over 20 years supporting SMEs and major brands in the Balearic Islands.
EVERYTHING YOUR BUSINESS NEEDS TO OPERATE WITHOUT STOPPING
Most SMEs in Mallorca come to us with one freelance IT technician, one network provider, another company for servers and another one for cybersecurity. Everyone works separately, and nobody looks at the full picture. We bring it all together. 24/7 support, systems, cloud, managed cybersecurity, backup and M365 move forward in parallel, connected to each other, with one goal: keeping your technology running. And everything is visible from one single dashboard. If you prefer, also through Kit Digital or Kit Consulting.
“WE DON’T REACT. WE ANTICIPATE.”“
These are the services we usually use to maintain, protect and scale the IT infrastructure of SMEs in Mallorca. Some will be essential from day one. Others, only when the time is right.
IT MAINTENANCE
Monthly plan with 24/7 RMM, automatic patching, managed antivirus and monitoring for disk, CPU, RAM and certificates. We solve issues before they break, without waiting for your team to call us. Monthly reporting with incidents and resolution times.
24/7 TECHNICAL SUPPORT
Helpdesk with a 24-hour on-call technician, severity-based escalation and signed SLAs. Critical: 30-minute response, 2h target MTTR. Standard: 2h response, same-day resolution. By phone, ticket or chat, during business hours or 24/7 depending on contract.
SERVER ADMINISTRATION
Windows Server, Linux and virtualised Hyper-V/VMware environments managed end to end: patching, monitoring, optimisation, migrations and disaster recovery. Active Directory, hybrid Exchange, SQL Server. Physical, virtual or cloud-based.
NETWORKS AND CONNECTIVITY
Mikrotik, Fortinet and Cisco networks for multi-site businesses. Professional Wi-Fi with separate VLANs for corporate, guest and IoT traffic, site-to-site VPNs, SD-WAN and link monitoring. Managed connectivity with several operators so you do not depend on just one.
M365 AND AZURE CLOUD
Microsoft Solutions Partner. We migrate and manage M365 tenants for email, Teams, SharePoint and OneDrive, as well as Azure subscriptions for virtual machines, AVD, Entra ID and Defender. Optimised licences, not inflated ones. Independent backup with Veeam or Acronis.
BACKUP AND DATA PROTECTION
Immutable 3-2-1 backup with Veeam or Acronis: local, cloud and offline copies. Anti-ransomware air gap and granular restore tested every quarter. If it cannot be restored, it is not a backup — it is just a sleeping archive.
MANAGED CYBERSECURITY
Our own SOC in Palma with 24/7 monitoring, EDR/XDR with SentinelOne and Microsoft Defender, firewall management with Fortinet, Sophos and WatchGuard, and incident response. GDPR, ENS and ISO 27001 audits. More detail on the Cybersecurity page.
MICROSOFT 365 FOR BUSINESSES
New tenants or migrations from Google Workspace, IMAP or Exchange servers. Hardened configuration with mandatory MFA, Conditional Access, DKIM/DMARC and anti-phishing. Training for your team and ongoing support. CSP licensing with partner discount.
EQUIPMENT RENTAL
PCs, laptops, servers and firewalls available through 24–48 month renting or leasing. Fixed monthly fee with replacement in case of failure included, deployment with Autopilot and certified wiping at the end of the contract. No upfront investment.
IT CONSULTING
When there is no technical clarity or you need a modernisation plan. We audit what you have, prioritise by impact and leave you with an executable 12–24 month roadmap. Compatible with Kit Consulting.
8 reasons why Mallorcan SMEs choose us
Over 20 years on the island
Since 2003, we have managed Windows Server environments, Active Directory, Mikrotik/Fortinet networks and M365 for businesses in Mallorca. We know the local providers, such as Telefónica, Vodafone and ASIMA, and the quirks of each one.
One single NOC, not 5 providers
Support, networks, servers, cloud and cybersecurity are managed from the same NOC in Palma. We do not pass tickets from one provider to another. One account manager is responsible for everything.
Written SLAs, contracted MTTR
Response and resolution times agreed by contract. Critical incident:< 30-minute response, 2h target MTTR< during business hours. If we do not meet them, you see it in the reporting and we compensate accordingly.
On-site technician in Palma
When remote support does not solve it, we go on site. IT service van in Palma with critical spare parts: switches, ONTs, network equipment and peripherals. We arrive in hours, not days.
Proactive maintenance
24/7 RMM monitoring agents on every workstation and server: automatic patches, full disk alerts, RAM, CPU and certificates about to expire. We solve problems before they break.
No lock-in + full ownership
Monthly or quarterly contracts. Your servers, domains, licences and configurations remain yours. Full technical documentation is delivered whenever you request it.
Certified partners, not improvisation
Microsoft Solutions Partner, Fortinet, Sophos, Veeam, WatchGuard and Acronis. We work with technology tested in Mallorcan SMEs, not experiments.
Up to €24,000 in grantss
Accredited Kit Digital Digitalising Agent and Kit Consulting Digital Advisor. We handle the grant process and apply the vouchers directly to your invoice.
Sectors where we already know the cycles
We are not specialists in just one vertical, but there are sectors where we have carried out so many projects in the Balearic Islands that we can skip the basic explanations. If you work in one of these, you will notice it from the first meeting.
01
IT systems for hospitality and hotels
Integrations with PMS platforms such as Booking Engine, Mews, Cloudbeds and ASIWIN, corporate and guest Wi-Fi with separate SSIDs, networks ready for high season and SLAs adapted to 24/7 summer operations. Your IT does not go down during Saturday check-in.
02
IT systems for yachting and charter
Satellite and 5G connectivity for marinas, offline synchronisation with platforms such as Yachtfolio, Boatsetter and Argo, IT fleet management and seasonal support. We understand the specific challenges of operating technology in marine environments.
03
IT systems for restaurants
POS systems such as Lightspeed, Revel, ICG and AgoraPlus, integrations with delivery platforms such as Glovo, Uber Eats and Just Eat, customer Wi-Fi, backups before the weekend. Support when the POS fails on Friday at 9 p.m. included.
04
IT systems for law firms and professional services
Document management with M365, SharePoint and Iberley, GDPR/ENS/ISO 27001 compliance, secure access, electronic signatures and immutable anti-ransomware backups. For clinics, law firms, consultancies and engineering firms that handle sensitive data.
How we work on your project
ONE
1
Initial audit
- We audit your current infrastructure: servers, networks, backups, cybersecurity and licences. We detect risks and improvements prioritised by impact.
TWO
2
Plan and priorities
- We deliver an executable plan with priorities, budget and SLAs. You decide the scope and the pace.
THREE
3
Integrated execution
- We implement without stopping your operation. Phased migration, controlled windows and constant communication with your team.
FOUR
4
Continuous monitoring
- 24/7 support, or the schedule you need, proactive monitoring, patches and automatic backups. Your IT on autopilot.
FIVE
5
Reporting and adjustment
- Every month we review metrics, incidents and improvements. We report what happened and propose what should be adjusted next.
What almost everyone asks before hiring an IT company in Mallorca
These are the questions almost every new client asks us before they start working with us. If yours is not here, write to us.
"I already have an IT technician who handles everything"
Great. More and more companies call us to reinforce their freelance IT technician with SLAs, 24/7 monitoring and serious backup. We work with them, not against them. And if they go on holiday, you are not left stranded.
"We are small, we do not need all that"
If you depend on a computer and Wi-Fi to invoice, you already need it. There are packages from €200/month for 5-10 workstations: maintenance, support, backup and antivirus. Better to pay that than deal with ransomware.
"It sounds expensive"
One server outage can cost more in a day than a full year of maintenance. In the audit, we tell you the real budget for your size. Some clients pay €200/month, others €5,000/month. What matters is ROI, not the number.
"We just patch things when they break"
Reactive IT becomes very expensive. For every hour your server is down, you lose revenue, productivity and reputation. Proactive maintenance costs less than emergency repairs and prevents 80% of incidents.
"I do not want to be tied to a long-term contract"
We do not use them. The first month is a real test with your infrastructure. After that, monthly or quarterly. If we do not add value, you leave and take all your access and configurations with you.
"If I switch provider, I lose control of my systems"
Your servers, domains, cloud accounts and configurations are yours. Always. We document everything, give you full access and, if you leave, you take all the knowledge of your environment with you.
Why it makes sense to start with us
- Initial audit at no cost and with no commitment. We tell you what to do even if you do not end up working with us.
- Your servers, accounts and data remain yours. Full documentation and owner access from day one.
- Signed SLAs, not vague promises. Response times in writing and compensation if we do not meet them.
- No long-term lock-in. The first month is a real test with your infrastructure. If it does not work, it ends there.
FAQs about IT systems
How much does IT maintenance cost for an SME?
For an SME with 5-15 workstations, a local server, M365 Business Standard and a Fortinet/Sophos firewall, projects usually range from €250 to €1,200/month for managed maintenance, including RMM, antivirus, patches, 8×5 support and backups. Critical servers or multiple sites can reach €5,000/month with a 24/7 SLA. In the audit, we give you a fixed price per workstation and server.
How quickly do you respond when something breaks?
Critical incidents, such as a down server, no network connectivity or data loss: response in under 30 minutes during business hours, with a< 2h target MTTR. Standard incidents: response within 2h, same-day resolution. For clients with a 24/7 contract, this also applies outside business hours and on public holidays. Everything is signed in a written SLA.
What makes islaNet different from a freelance IT technician?
A team with its own NOC, not just one person. Certified specialists in Microsoft M365 and Azure, Fortinet/Sophos/WatchGuard for network and security, Veeam/Acronis for backup and Mikrotik for networks. If your freelance technician leaves, your company keeps running. And we provide proactive maintenance, monitoring and patching, not just reactive fixes when something breaks.
What if I already have someone managing my systems?
No problem. We work in cooperation with your internal or freelance IT technician, adding what they do not cover: 24/7 SLAs, RMM monitoring, immutable backup, managed cybersecurity, M365/Azure migrations and one-off projects. We do not compete. We complement.
Who owns my servers, data and cloud accounts?
Always yours. Your domains, physical and virtual servers, M365/Azure/Veeam licences, firewall configurations and technical documentation are yours. If we leave, we give you full access as M365 Global Admin and Azure owner, export configurations and provide an environment manual. Zero access retention.
Are you an accredited provider for Kit Digital and Kit Consulting?
Yes, we are accredited for both. Kit Digital covers secure workplace, managed cybersecurity, backup and website services. Kit Consulting provides vouchers from €12,000 to €24,000 for advisory services. We handle everything and apply the vouchers directly.
What does the free initial systems audit include?
A 45-minute visit or video call plus a technical review: inventory of physical and virtual servers, networks, backups and recovery plan, antivirus/EDR, pending patches, active licences, GDPR compliance and detected risks. Report within one week with a plan prioritised by impact/cost. No commitment.
Do you work with small SMEs or only large companies?
Both. We have clients with 5 people, with a basic package from €250/month including maintenance, support and backup, and clients with 200+ people, multiple sites and critical servers. What we do not do is sell the same thing to everyone: every proposal is tailored.
Do you only work in Mallorca, or also in Menorca, Ibiza and mainland Spain?
Team in Palma with on-site support throughout the Balearic Islands: Mallorca, Menorca, Ibiza and Formentera. For clients in mainland Spain, we work remotely with local support partners when physical intervention is needed. The model does not change: our own NOC, one point of contact, open data and signed SLAs.
WE START WITH A NO-COMMITMENT AUDIT
A 45-minute visit or video call, one week of technical analysis of your infrastructure, and a report explaining what makes sense to do and in what order. No commitment, no lock-in.